Hello!!!
Only EAD, GC's and US Citizens….
Title: SQL/RDBMS, Unix (BAS)
Duration: 6+ Months
Location: NC
Rate: 35 – 40/hr
MAIN DUTIES/RESPONSIBILITIES OF THE ROLE: (List the day to day duties of this role and additional responsibilities)
| Overall Responsibilities: Perform Business Application Support analyst duties for CTS suite of applications. Overall responsibilities include:
· Serve as initial point of contact for questions and problems on CTS applications · Log all incidents received via phone and emails in Remedy/ITSM · Accurately categorize and prioritize issues · Ensure service levels for issue escalation and resolution are met
Functional Responsibilities: · Log all work performed and resolution details in Remedy/ITSM · Provide timely updates on the status of non-closed issues to the affected parties. · Communicate issue resolution details and root cause information to affected parties upon closure of issue making sure to use verbiage appropriate for the intended audience. · Add issue detail and resolution info to the CTS knowledge base
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REQUIRED TECHNICAL SKILLS (List all the skills that the candidate must have in order to be considered for this job.)
| · Previous support experience · SQL and database knowledge · Strong verbal and written communication skills, including the ability to communicate with technical and non-technical parties, and provide the business and management with concise updates regarding issues · Ability to work in high-pressure situations and flexibility · Ability to work independently and in a team · Organized and good time management · Analytical and systematic problem solving skills · Visual Basic · Ability to prioritize efficiently · Good time management skill · Ability to multi-task
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DESIRED TECHNICAL SKILLS (List all the skills that would be "a plus" for the applicant to have)
| · ITIL knowledge · Demonstrate ability to document and deliver on project related work · UNIX · XML · Understanding of batch schedulers (e.g. Control M) · Understanding of excel pivot tables and excel report building
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REQUIRED WORK EXPERIENCE/BACKGROUND (List industry background the candidate must have in order to be considered.)
| · Minimum of 3 years IT experience · Experience working in a support environment |
EDUCATION/CERTIFICATION: (List of Degrees and certifications that the applicant will need if any.)
| · Collegiate degree (BA/BS or above) preferred |
Thank you for your time and have a great day!
Thanks & regards,
Liju George Thomas
Phone: 734-591-3562X1171
Fax : 734-418-2603
george@aim-cc.com I liju_comspark@yahoo.com
We are committed to help you grow
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